Privacy Policy
This privacy notice explains how we use any personal information we collect about you.
What information do we collect about you?
We collect information about you when you engage us for Financial Planning. This information will relate to your personal and financial circumstances. It may also include special categories of personal data such as data about your health, if this is necessary, for the provision of our services.
We may also collect information when you voluntarily complete client surveys or provide feedback to us.
Our websites do create cookies that contain information about you, but the cookies are stored on your computer not on the hosting server. Therefore, the data is in your control.
Our servers also collect some client details, and this is stored in session text files on the server for the duration of your time on the website. The session files are automatically deleted when your browser exits the session.
Why do we need to collect and use your personal data?
The primary legal basis that we intend to use for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data we’d also be unable to fulfil our legal and regulatory obligations.
Where special category data is required we’ll obtain your explicit consent in order to collect and process this information.
How will we use the information about you?
We collect information about you in order to provide you with the services for which you engage us.
Information about connected individuals
We may need to gather personal information about your close family members and dependants in order to provide our service to you effectively. In such cases it will be your responsibility to ensure that you have the consent of the people concerned to pass their information on to us. We’ll provide a copy of this privacy notice for them or, where appropriate, ask you to pass the privacy information to them.
Who might we share your information with?
If you agree, we may email you about other products or services that we think may be of interest to you.
If you agree, we’ll pass on your personal information to our group of companies so that they may offer you their products and services.
We won’t share your information for marketing purposes with companies outside our group of companies.
In order to deliver our services to you effectively, we may send your details to third parties such as those that we engage for professional compliance, accountancy or legal services as well as product and platform providers that we use to arrange financial products for you.
Where third parties are involved in processing your data, we’ll have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they’ll only act in accordance with our written instructions.
Where it’s necessary for your personal data to be forwarded to a third party we’ll use appropriate security measures to protect your personal data in transit.
To fulfil our obligations in respect of prevention of money-laundering and other financial crime we may send your details to third party agencies for identity verification purposes.
How long do we keep hold of your information?
During the course of our relationship with you we’ll retain personal data which is necessary to provide services to you. We’ll take all reasonable steps to keep your personal data up to date throughout our relationship.
We’re also subject to regulatory requirements to retain your data for specified minimum periods. These are, generally:
- Five years for investment business
- Three years for mortgage business
- Indefinitely for pension transfers and opt-out business
- Three years for insurance business
These are minimum periods, during which we have a legal obligation to retain your records.
We reserve the right to retain data for longer where we believe it’s in our legitimate interests to do so. In any case, we’ll not keep your personal data for longer than 5 years after our relationship with you has ended.
You have the right to request deletion of your personal data. We’ll comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.
How can I access the information you hold about me?
You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all of your personal information, please email or write to us using the contact details noted below.
When your personal data is processed by automated means you have the right to ask us to move your personal data to another organisation for their use.
We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.
Marketing
We’d like to send you information about our products and services and those of other companies in our group which may be of interest to you. If you’ve agreed to receive marketing information, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the group. If you no longer wish to be contacted for marketing purposes, please contact us by email or post.
Cookies
We use cookies to track visitor use of the website and to compile statistical reports on website activity.
For further information visit http://www.allaboutcookies.org/
You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
What can you do if you are unhappy with how your personal data is processed?
You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113 (local rate)
Changes to our privacy policy
We keep our privacy policy under regular review and we’ll place any updates on this web page. This privacy policy was last updated on February 2022.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you: by email at office@seymourfinancial.co.uk
Or write to us at Seymour Financial, Insight House, 7a Alkmaar Way, Norwich International Business Park, Norwich, NR6 6BF.
The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren’t able to resolve themselves. To contact the Financial Ombudsman Service please visit www.financial-ombudsman.org.uk.
Written permission has been obtained for the use of any client views expressed as testimonials or case studies which appear on the website.
Seymour Financial – ICO number: ZA517365
Privacy Policy
Cookies and Other Tracking Technologies
Some of our web pages utilise “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.
You may set most browsers to notify you if you receive a cookie or you may choose to block cookies with your browser. Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our web site and your web experience. We may also analyse information that does not contain Personal Information for trends and statistics.
To protect your privacy, we have adopted the following principles:
Notice
Where Seymour Financial Ltd on behalf of Seymour Financial collects Personal Information on the web, we intend to post a purpose statement that explains why Personal Information will be collected.
Choice
You may choose whether or not to provide Personal Information to Seymour Financial Ltd. The notice we intend to provide where Seymour Financial Ltd collects Personal Information on the web should help you to make this choice.
If you choose not to provide the Personal Information we request you may be unable to fully utilise the services provided by Seymour Financial. If you chose to have a relationship with Seymour Financial, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.
Security
Wherever your Personal Information may be held within Seymour Financial Ltd, we intend to take reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorised access or disclosure.
Access / Accuracy
To the extent that you do provide us with Personal Information, Seymour Financial Ltd wishes to maintain accurate Personal Information. Where we collect Personal Information from you on the web, our goal is to provide a means of contacting Seymour Financial should you need to update or correct that Information. If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your Personal Information to office@seymourfinancial.co.uk and we will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as practicable.
Children’s Privacy
The Seymour Financial website is not structured to attract children. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 16 years of age.
Commitment
We are committed to privacy and support current industry initiatives to preserve individual privacy rights on the Internet. Protecting your privacy on-line is an evolving area and this website will constantly evolve to meet these demands
If you have any comments or questions regarding our Online Privacy Policy, please contact us at office@seymourfinancial.co.uk. We will address any issue to the best of our abilities as soon as possible.
Your Consent
By using this web site, you consent to the terms of our Online Privacy Policy and to our processing of Personal Information for the purposes given above as well as those explained where we request Personal Information on the web.
Terms of Use
Access to and use of this site, ‘this site’ being defined as the content made available via www.seymourfinancial.co.uk is provided by Seymour Financial Ltd subject to the following terms of use.
Jurisdiction for use
The guidance and/or advice contained in this website is subject to UK regulatory regime and is therefore restricted to consumers based in the UK. Accordingly, this site is intended for use by those who can access it from within the UK. By using this site you agree to be legally bound by these terms, which shall take effect immediately on your first use of this site.
Governing Law
This site is governed by the laws of the country of the UK within which you reside and any dispute or action arising out of this site shall be determined in accordance with such laws.
Changes
Seymour Financial Ltd may change these terms at any time by posting changes online.
If you do not agree to be legally bound by all the following terms, please do not access or use this website.
Availability
This site’s content, including the information, names, images, pictures, logos and icons regarding or relating to Seymour Financial and its products and services, is provided “AS IS” and on an “IS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
Accuracy and Validity
Whilst we take all reasonable steps to ensure that the information contained within these pages is accurate and up-to-date, Seymour Financial Ltd does not warrant that the functions and information content contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs. It is your responsibility to ensure that your computer is virus protected.
Liability
Under no circumstances will Seymour Financial or Seymour Financial Ltd be liable for any of the following losses or damage (whether such losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of this site regardless of the form of action.
Third Party Websites
This website may also contain hypertext links to websites operated by third parties. The responsibility for the operation and content of those websites shall rest solely with the organisation identified as controlling the third-party website and will be governed by separate terms and conditions. Seymour Financial Ltd provide links for convenience but the inclusion of any link does not imply endorsement in any way of the site to which it links. Seymour Financial Ltd is not responsible for the accuracy of the information contained within the sites.
Seymour Financial Ltd – ICO number: ZA517365